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Customer Support


Where Is My Package?

Click here to use our package tracking tool.


Need to Change Your Order?

Orders can now be changed up to the point when they are processed.
Click here to edit your order


General Inquires & Comments

We would love to hear any suggestions or ideas to improve CandleScience.
Send us an Email


Have a Return?

All items are returnable within 60 days of the purchase date. If you wish to return any of our products follow our easy self-service return instructions.


Picking Up An Order?

Follow our pickup instructions to pick up your order from our Reno, NV or Morrisville, NC warehouses.

Note: The only way to purchase from CandleScience is through our website. We do not have a store.

Give Us a Call

1-888-266-3916
Monday - Friday: 9:30 am - 5:30 pm EST


CandleScience Headquarters:

2700 Perimeter Park Drive
Suite 150
Morrisville, NC 27560

Map to CandleScience HQ

Reno, NV Pickup Location:

205 Parr Blvd.
Reno, NV 89512

Map to Reno Pickup Location