Order Pickups Remain Closed

Posted: September 23, 2021

In order to get through the busiest time of year for both makers and suppliers, pickups will remain closed through the rest of 2021. We know warehouse pickups are a valuable service for our local customers, and we can’t express how much we appreciate your patience as we plan for reopening.

Over the last year and a half, our primary focus has been on the safety of our staff and customers while shipping orders as quickly as possible. In addition to the ever-present need to maintain a safe environment for all, the main challenge we’re currently facing is adequate staffing at both our Durham, North Carolina and Sparks, Nevada warehouses. Order pickups require dedicated staff to run efficiently, and unfortunately we—like so many other businesses right now—are facing a shortage of staff. The moment it becomes feasible to resume pickups without compromising our shipping speed and other warehouse operations, we will be ready to reopen. 

By the way, we’re hiring! We prioritize creating a happy, healthy workplace and are certified members of the Durham Living Wage Project. If you or anyone you know is looking for a job with great benefits--including a discount on candle supplies!--please head to our Careers page for specific information. We’d love for you to join our team!