March 26, 2020: UPS suspends its Service Guarantee for all shipments
Similar to their operations during the holiday season, UPS shifts to “estimated” delivery times rather than their usual guaranteed delivery. You may begin seeing short delays in delivery of your UPS shipments.
March 25, 2020: The city of Durham, NC announces a stay-at-home order until April 30, 2020
This order addresses the businesses that are allowed to remain open during this period. Included are:
“Mail, post, shipping, logistics, delivery, and pick-up services. Post offices and other businesses that provide shipping and delivery services, and businesses that ship or deliver groceries, food, goods, vehicles or services to end users or through commercial channels.”
We are happy to confirm that we are within the guidelines to stay open, keep shipping from our East Coast warehouse, and remain able to get you the supplies you need during this time.
March 17, 2020: Nevada Gov. Steve Sisolak announces closure of non-essential businesses for 30 days
Our West Coast warehouse is located in Sparks, NV and similar to the NC order, we are happy to be able to remain open and shipping from this location.
March 17, 2020: Pickup orders in NC and NV are suspended
With the safety of our staff and customers top of mind, we made the decision to halt pickup orders and in-person returns.
A MESSAGE FROM OUR TEAM: HOW WE'RE RESPONDING TO COVID-19
We know everyone is concerned about the COVID-19 outbreak and the impacts the virus may have on our daily lives. We take the health and safety of our customers, staff, and community very seriously. As such, we are taking precautions to do our part in mitigating the spread of COVID-19. Here are the things we want you to know.
CandleScience is open for business, and we are confident that our facilities and practices are safe.
We are following the North Carolina Department of Health and Human Services guidelines for businesses. Our office staff is working remotely for the foreseeable future, and our warehouse staff is working staggered shifts.
We are being extra vigilant with maintaining a sanitary environment in our facilities and ensuring our staff have what they need to stay healthy. In addition to sanitizing surfaces regularly throughout the day and encouraging good handwashing practices (a great practice all the time, not just during an outbreak!), we have provided our warehouse staff with gloves to wear while picking orders as an extra level of protection.
Taking care of our staff has always been a priority for us. All CandleScience staff members are provided with comprehensive medical insurance and paid time off. We are not expecting extended interruptions to business but are preparing for the possibility.
At the time of this post, we are shipping orders without interruption.
Should this change, we will send updates via email and posts on our website and social media.
Update March 17th: After a lot of thought and consideration about the ways we can do our part, we have decided to halt pickup orders and in-person returns. If you need additional assistance please reach out to our support team.
We do not anticipate any interruptions in our supply chain.
We are communicating with our suppliers daily and will pass along information about any potential delays or shortages to you immediately.
We are monitoring the situation and taking guidance from the NCDHHS, NVDHHS, Center for Disease Control, and the World Health Organization as more information becomes available.
We appreciate your understanding as this situation evolves. We must all do our part to keep ourselves, our families, and our communities healthy, and we sincerely hope everyone is able to resume their normal lives soon. Updates will continue to be posted with any new information, and please feel free to reach out to us with any questions.
Keep hanging in there everyone!
— The CandleScience Team