Job Opening: Crafter Support Specialist - CandleScience
The Position: Crafter Support Specialist

As a Crafter Support Specialist at CandleScience, you will be tasked with providing the most pleasant, knowledgeable, and empowered support possible.

This position requires strong communication skills and a desire to connect with customers. Our ideal candidate is a crafty individual with an upbeat, determined attitude and a strong work ethic.

You must thrive in a small, fast-paced, and team-oriented environment and be focused on accomplishing the company mission and goals. You will be expected to learn and stay up-to-date with current candle and soap making trends and techniques. If you’re not a lifelong learner, you won’t want this job!

 

Responsibilities:
  • Support our customers via email, phone, messaging, and social media
  • Work to understand and improve our customer’s experience
  • Identify customer issues, needs, and trends
  • Communicate these to the rest of the team
  • Provide ideas and initiatives to improve the customer experience
Requirements:
  • Exceptional written and verbal communication skills
  • BA/BS degree
  • Computer literacy
  • Familiarity with social media and modern communication channels
To Apply:

Please email your resume and a letter letting us know why you’re perfect for the job to hiring@candlescience.com with the subject “Application for CS Customer Support”. No phone calls please!

Work Life

Headquartered in Durham, NC, we’re surrounded by great restaurants, cultural activities, and sporting events. Also known as one of the “Tastiest Towns of the South,” Durham is one of the best places to live and work.

Benefits

Big company benefits with small company culture! We provide comprehensive medical, dental, and vision coverage with low deductibles. All employees receive employer match for retirement contributions of up to 3% of annual earnings. We have liberal vacation policies and offer additional benefits including technology stipends, gym memberships, and company paid life insurance.

About Us

CandleScience develops and sells candle and soap making supplies. Our customers vary in size from candle and soap entrepreneurs to seasonal hobbyists. We began in 2004 as a two-person startup, and have become the market leader in the industry.

We work hard to develop natural and safe products that push the boundaries of candle and soap making. Our success is a result of our focus on web development, product development, and operations.

We are headquartered in beautiful downtown Durham, NC.

For More About Us:

Igniting Growth with CandleScience | UPS
https://compass.ups.com/candlescience/

First Candles, Now Soap. Durham’s CandleScience Expands in DIY Market | ExitEvent
https://www.wraltechwire.com/2016/06/02/durham-candlescience-profile-160601/

Facebook
https://www.facebook.com/candlescience