As the Customer Support Manager at CandleScience, you will direct the daily operations of a tight-knit customer service team with the goal of providing the most pleasant, knowledgeable, and empowered support possible.
This position requires strong communication skills, a desire to connect with both customers and team members, and a data-driven approach to problem-solving. Our ideal candidate is an analytically-minded, career service professional with experience managing a high-volume, team-oriented department.
You will be expected to conduct regular analysis of customer support data and develop strategies that turn data into action. You must thrive in a small, fast-paced environment, and stay up-to-date with current candle and soap making trends and techniques. If you’re not a self-starter or lifelong learner, you won’t want this job!
Please email your resume and a cover letter letting us know why you’re perfect for the job to email@example.com. No phone calls please!
Headquartered in Durham, NC, we’re surrounded by great restaurants, cultural activities, and sporting events. Also known as one of the “Tastiest Towns of the South,” Durham is one of the best places to live and work.
Big company benefits with small company culture! We provide comprehensive medical, dental, and vision coverage with low deductibles. All employees receive employer match for retirement contributions of up to 3% of annual earnings. We have liberal vacation policies and offer additional benefits including technology stipends, gym memberships, and company-paid life insurance.
CandleScience develops and sells candle and soap making supplies. Our customers vary in size from candle and soap entrepreneurs to seasonal hobbyists. We began in 2004 as a two-person startup, and have become the market leader in the industry.
We work hard to develop natural and safe products that push the boundaries of candle and soap making. Our success is a result of our focus on web development, product development, and operations.
We are headquartered in beautiful downtown Durham, NC.
For More About Us:
Our Manifesto | https://www.candlescience.com/about
Igniting Growth with CandleScience | UPS
Job Type: Full-time