The usable wicks themselves are 4-5 stars. The 100 count packaging is 5 stars. The 1000 count packaging is awful. I've ordered multiple 1000 count bags and each time 200-300 are unusable for the reasons that others on here have stated. It seems like offering the bulk discount if you order 10 of the 100 count bags would be better customer service and would reduce candle science's replacement costs and customer frustration since I know they're losing business on this.
**Customer support's response to being contacted about this:
You are welcome to return items within 60 days for any reason, however the coating is easily remedied by dipping them in your wax a couple of times. They are not considered defective. We can replace the 300 that you are unsatisfied but going forward if you are unhappy with the way they come packaged I would suggest to order the 100pc bags....We sell 1000's of wicks a day and this is not a common complaint of how they are packaged.**
Telling a customer to fix your defective product that you're claiming isn't defective is not good customer service. Recognizing that your packaging is the issue and getting it fixed is. Also saying this isn't a common complaint when almost every review on the product is complaining about it is ridiculous.