Candle Science Team,
I have been a customer for a long time. I love CandleScience and have been very pleased with everything y'all do until now. I've based the vision of my small candle company on your white tumblers and the quality of the new ones are just unacceptable. I'm guessing the new jars had something to do with the whole backordering event that happened last year or the year before. You've obviously changed manufacturers to someone more dependable that will actually supply the jars your customers need, which is appreciated. However, they feel different, the glass is not as thick, they sound different when pinged, and they break easily so I know for certain that this isn't just a switch in painters. This is a totally new jar. The jars look cheap, they chip easily, and they're costing your loyal customers money because we cannot sell our candles in these chipped jars. The frustrating part is they continue to chip in packaging so you think you have a "good" jar, you pour, and then package, only to have a customer call and say it arrived messed up. So disappointing. Please take our thoughts on this seriously and consider discontinuing these jars and replacing them with higher quality containers. You have a higher quality standard than this as do your customers for their products.