I use to have a problem with people telling me they like my product but the wax I used was way to soft. Soon after I started using this wax and like magic my problems were solved my product was now firm. Here's how I break this wax a part i get a plastic bag big enough to hold the wax slab inside along with the bag it came with still covering the wax slab I then hold the slab in the air and drop it on the ground with as much force as I can. I do this repeatedly until the slab break into manageable pieces. Think of the wax like a stone table even though its made of stone if it hits the ground with enough force it will brake a part. After I have the some what smaller pieces if i need them smaller i take a few pieces put them in a different plastic bag and repeat the process. This process is best outside on hard ground but can be done in house but be careful not to crack tile. Try this method if you think this will work for you.