I would give these 10 stars if I could. I'm new to candle making. As something fun to do with my daughters when they are visiting over the holidays, I bought a bag of Soy Wax, candle making supplies and 12 of these tumblers + 12 silver lids. I was very pleased with how quickly my order came and how nicely everything was packaged. The jars in particular are beautiful and our candles look so professional and classy in these that I may give some as gifts. Unfortunately I found a defect in one of the jars and wrote to CS. Even though it was Thanksgiving weekend I received a prompt response that they were processing my replacement and received my new shipment in a few days. I am so impressed with this company, their products and amazing level of customer service!