I bought this a while ago and am very disappointed. The Error code keeps popping up, I have to stop what I’m doing way too often. This was supposed to help with production but instead it’s actually a massive inconvenience. I see that it is discontinued which is amazing but I’d still like to find out if I can get a refund and/or return this somehow. I’m a huge customer of Candlescience and I am usually VERY satisfied with everything I purchase. Thank you for your time.

I bought this literally just over a year ago in January 2022. It worked great for me at first. I would get the E4 error only when I filled it over halfway and/or put the lid on it at the beginning of the melting process. That should have been a red flag for me, but the I could work around that inconvenience. Then about 4 months ago, I would randomly begin getting the E4 error as soon as the melter was completely full and the wax was at 185 degrees which was a HUGE inconvenience...40 pounds of hot wax in a melter that had a reset button on the bottom. Not good. About 2 week ago, I began getting the E4 error code within 5 minutes of turning the melter on, each and every time. When I contacted CS, they said I needed to contact the manufacturer for any issues with the product. I've never had problems with CS before this, but the fact that you literally passed the buck on this, did nothing to resolve the problem short of giving me a link to the manufacturer is upsetting. I know I'm not your biggest customer, but I purchase quite a lot from you each year and I'm so disappointed, I honestly don't know if I can continue to purchase from you.

I also bought the machine. Wasted my money! Error code everytime! I thought it was me 😪

This melter seemed to have it all- holds an appropriate amount of wax, without taking up too much space and is sleek and perfect for our growing business. That's where the good stops.

I purchased this melter in January of 2022 and have had nothing but problems. It took until recently for me to come back here and see that I am unfortunately not alone. When I tell you that you will have to sit there and shut off the unit, reset a pin, every couple of seconds/minutes for no less than 30-40 minutes I'm not even kidding. That E4 error and beep will be the absolute death of me. Rather than setting the timer and having the product work for me like it should, I have to sit next to it and babysit the damn thing to get it to melt wax. Such a waste of time, and as we all know - wasted time is wasted money. No bueno.

Reading through the manuals and watching the video guides they instruct users to wait until the melter completely cools and restart... which means I would never be able to melt the wax or use it at all. If my business was still small enough to warrant using those little Presto Pot melters I'd go back to that as they're reliable and never let me down, but hundreds of pounds of wax a month means I have to suffer with this awful purchase.

Read the reviews and purchase at your own discretion!

I was one of the first people to buy this and i finally in the last month didn't get any e4 codes after almost 6 months of only e4 codes mind you. This morning I did so i went to reset the pin and when i pushed it back in it dissappeared into the machine. Now it wont go off the e4 message and i can't find the pin and it has 30 pounds of melted wax in it. So now in the middle of a holiday rush I'm stuck trying to find a way to get it off the e4 code while trying to shake the pin out of a 40 pound machine.

Like many reviews before, I spend more te resetting the E4 error than I do creating the candles. Do not recommend.

Not gonna lie. This melter is annoying to work with and it’s wasting my entire work day waiting for the whole pot to cool off enough to clear an e4 error. I can’t even pour out the wax because there’s wax buildup in the spout causing a blockage. I don’t really recommend this product to anyone, except maybe my enemies.

I purchased this melter back in January and have absolutely LOVED it! I've only gotten an error maybe two times and I've used it at least twice a week since receiving it. The error was easily fixed by resetting the unit via the button on the bottom and setting the temp to around 130 degrees on start up. This melter has been an absolute life saver and I would definitely give it a try if you're looking to scale your business. For me right now, it's the perfect size!

I really like this idea. It's a great size and when I can actually get this product to work after re setting it multiple times due to the error code it is fabulous! It is so annoying that you cannot just turn it on and know that if you walk away or start working on stuff it will do what it is suppose to do. You have to sit there and babysit it. Once you can get it to a temperature above 140 then it will stay on and actually work, but prior to that you will get an error, you have to turn it off tip the wax melter back far enough to get under , push the button, turn it back on and hope it will be the last time you will need to repeat this. It normally takes about 6 to 10 tries to get it to finally work. I did reach out to customer service and they responded quickly but just said that I need to wait until is completely cools off before attempting to restart it. If I did that every time I would not be able to use this product at all because it will never get warm enough to be able to use it! They did say that I could box it up and send it to them for them to make sure it was properly working but that also means getting all the wax out, finding a box that will fit it and lugging it down to ups or the post office. I believe they were going to cover the shipping cost which is nice. I wish there was a way to over ride the constant E4 error. This would be a great product if it just worked!!!

So once I fully learned how to use it I honestly like it and plan on getting another one it can be a headache if you don’t pay attention on how to use it make sure you read the pamphlet it very easy to use it and not hard if you can read & pay attention
It will definitely be very useful since I now have an store front… Start stocking up on my candles & wax melts